How it works
The Maintenance Enforcement Program (MEP) collects court-ordered child support, spousal and partner support, and enforces as needed.
MEP’s Automated Telephone Services and MEP Accounts Online may not be available from 5:30 pm to 7:30 pm on Wednesday November 14, 2018. We apologize for any inconvenience this may cause you.
Regular system maintenance
System maintenance for MEP’s automated telephone services and MEP Accounts Online occurs every Sunday morning. If you are unable to access the system, try again later. We apologize for any inconvenience.
Disruptions to delivery
- The Government of Alberta continues to process outbound mail until such time that Canada Post is unable to accept new deliveries due to a labour disruption.
- In the event of a Canada Post service disruption, Albertans can use couriers or email to correspond with the government.
- Information will be updated regularly.
Call MEP client services for more information about making payments:
780-422-555 (toll-free in Alberta: 310-000)
Pay through your bank or credit union
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Pay in person
MEP service counter
7th floor, J.E. Brownlee Building
10365 97 Street
Payments by employers
See Preferred Payment Options for Employers about details for:
- telephone or internet banking
- direct deposit for electronic funds transfer
- electronic data interchange
Employers can also send cheques or money orders to MEP by:
Submit your documents
In order to submit documents to MEP, you must first register an account with MEP.
Once you have registered with MEP, you can submit your documents in any of four ways:
- Existing clients can submit documents through our secure online account system, MEP Accounts Online. You may also use this site to update your contact information or inquire about your file. If you are a first-time user, please ask a staff member for login help.
- You may fax your documents to 780-401-7575.
MEP case officers
Starting February 26, 2018, MEP clients will have a designated case officer who will be their single point of contact in the program. Learn more
New Child Support Guideline tables
The Canadian government has updated the tables in the Federal Child Support Guidelines. The new tables come into force on November 22, 2017. The new tables will be used by the courts when granting new orders and when varying existing orders. If your order was granted before that date, the amount owed will not change, unless a new order or Recalculation Decision is received. Learn more
Penalty and service fee increases
An increase to all penalties and service fees charged by the MEP has been approved effective August 1, 2017.
Recipient of support
The recipient of support – or creditor – is the person who receives child, spousal or partner support payments. As the recipient of support, you must do all of these:
Payor of support
The payor of support – or debtor – is the person who pays child, spousal or partner support. As the payor of support, you must do all of these:
More on this topic
MEP 2013 Client Survey Results
MEP information sheets
MEP Lawyers and Self-Represented Litigants Guide
MEP changes – contact info and arrears
Maintenance Enforcement Act
Maintenance Enforcement Regulation
Family Law Act
Income and Employment Supports Act
Interjurisdictional Support Orders (ISO) Act