How it works

The Maintenance Enforcement Program (MEP) collects court-ordered child support, spousal and partner support, and enforces as needed.

Regular system maintenance

System maintenance for MEP’s automated telephone services and MEP Accounts Online occurs every Sunday morning. If you are unable to access the system, try again later. We apologize for any inconvenience.

MEP case officers

Starting February 26, 2018, MEP clients will have a designated case officer who will be their single point of contact in the program. Learn more

New Child Support Guideline tables

The Canadian government has updated the tables in the Federal Child Support Guidelines. The new tables come into force on November 22, 2017. The new tables will be used by the courts when granting new orders and when varying existing orders. If your order was granted before that date, the amount owed will not change, unless a new order or Recalculation Decision is received. Learn more

Penalty and service fee increases

An increase to all penalties and service fees charged by the MEP has been approved effective August 1, 2017.

Learn more

What's important to know

payors can choose the frequency of payment to ensure payments are made by the court-ordered due dates when completingthe Authorized Bank Withdrawal form or the Debtor Voluntary Pay Deduction form
either the payor or recipient of support can register for MEP (if you live outside of Alberta, register with the enforcement program in your jurisdiction or call us for more information)
MEP can only enforce a Maintenance Order, or a Maintenance Agreement that's filed with the court
MEP does not provide legal representation or advice to clients
to change the amount payable, contact a lawyer or Family Law Information Centres for help on how to file a court application yourself: Referrals to Resources
to keep child support levels in line with income, consider the Child Support Recalculation Program to adjust your court order on an ongoing basis. Recalculations are timed around the anniversary date of your court order, based on your most recent tax return

Recipient of support

The recipient of support – or creditor – is the person who receives child, spousal or partner support payments. As the recipient of support, you must do all of these:

get a court order
send us any information that can help us get payments from the payor of support
respond to any changes in the court order that the payor of support applies for
inform us of any changes to your name, address, phone number or banking information that affects direct deposit
inform us of any changes in the child’s status (eg, residence, education)
inform us of any payments you receive directly from the payor of support

Payor of support

The payor of support – or debtor – is the person who pays child, spousal or partner support. As the payor of support, you must do all of these:

make all payments to MEP on time according to the court order
inform us of any anticipated payment problems such as late payments
inform us of any changes to your address, phone number, employment or banking information
inform us of any changes in the child’s status (eg, residence, education)

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Recipient of support

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