Maintenance Enforcement Program

How it works

The Maintenance Enforcement Program (MEP) collects court-ordered child support, spousal and partner support, and enforces as needed.

Equifax cybersecurity breach

We have been advised Equifax Inc. was the victim of a cybersecurity breach, where unauthorized access was gained to US and some Canadian customer personal information from May through July 2017. Please visit for more information.

The Maintenance Enforcement Program, Claims and Recoveries, and the Office of the Public Trustee utilize Equifax, but the databases used by these programs were not accessed.

As a precaution you may wish to contact your bank and any credit card companies and carefully monitor all accounts for unusual transactions.  You can find more information about identity theft on this Service Alberta tip sheet (PDF).

Penalty and service fee increases

An increase to all penalties and service fees charged by the MEP has been approved effective August 1, 2017.

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MEP changes – contact info and arrears

To improve our service, we regularly review and update our legislation.  amendments on November 22, 2016 have changed our processes for contact info and arrears.

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Maintenance for adult children

Effective March 8, 2016 MEP has changed its policies on enforcement of child support for a child over the age of majority. If the court order doesn’t give direction when child support ends, MEP will stop enforcement at the age of majority unless the child is a full-time student. This new policy doesn’t affect enforcement when the child is under the age of majority or when the court order clearly provides direction on when support ends. We apologize for the delay in reviewing child status reports during the course of our policy review.

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Accessing your account

On June 19, 2016, changes were made to improve the security of account information. If you did not speak with MEP staff after June 20, 2016 to obtain your new PIN, please call our Client Services Centre at 780-422-5555 (toll-free in Alberta at 310-0000) during business hours and ask for a new PIN (to access the MEP Info Line) and registration ID number (to access MEP Accounts Online).

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Section 7 expenses

MEP has changed how it enforces some types of section 7 expenses. The change doesn’t affect you if your court order or agreement sets an amount for expenses, or specifies what expenses are payable. MEP will no longer enforce percentage or proportionate share of expenses unless the type of expense is clearly stated in the court order or agreement, or the parties agree on the expenses to be shared.

Learn more about the changes

What's important to know

  • payors can choose the frequency of payment to ensure payments are made by the court-ordered due dates when completing the Authorized Bank Withdrawal form or the Debtor Voluntary Pay Deduction form
  • either the payor or recipient of support can register for MEP (if you live outside of Alberta, register with the enforcement program in your jurisdiction or call us for more information) 
  • MEP can only enforce a Maintenance Order, or a Maintenance Agreement that's filed with the court
  • MEP does not provide legal representation or advice to clients
  • to change the amount payable, contact a lawyer or Family Law Information Centres for help on how to file a court application yourself: Referrals to Resources
  • to keep child support levels in line with income, consider the Child Support Recalculation Program to adjust your court order on an ongoing basis. Recalculations are timed around the anniversary date of your court order, based on your most recent tax return

Recipient of support

The recipient of support – or creditor – is the person who receives child, spousal or partner support payments. As the recipient of support, you must do all of these:

  • get a court order
  • send us any information that can help us get payments from the payor of support
  • respond to any changes in the court order that the payor of support applies for
  • inform us of any changes to your name, address, phone number or banking information that affects direct deposit
  • inform us of any changes in the child’s status (eg, residence, education)
  • inform us of any payments you receive directly from the payor of support

Payor of support

The payor of support – or debtor – is the person who pays child, spousal or partner support. As the payor of support, you must do all of these:

  • make all payments to MEP on time according to the court order
  • inform us of any anticipated payment problems such as late payments
  • inform us of any changes to your address, phone number, employment or banking information
  • inform us of any changes in the child’s status (eg, residence, education)

More on this topic

MEP 2013 Client Survey Results Download Adobe Acrobat Reader

MEP forms

MEP information sheets

MEP Lawyers and Self-Represented Litigants Guide

MEP changes – contact info and arrears


Maintenance Enforcement Act

Maintenance Enforcement Regulation

Family Law Act

Income and Employment Supports Act

Interjurisdictional Support Orders (ISO) Act

In this service

icon-phone 780-422-5555
icon-phone 310-0000 (toll-free in Alberta)
icon-clock 8-11 am, 12-4 pm
Open Mon, Tue, Thu, Fri
- closed Wed mornings and statutory holidays