Maintenance Enforcement Program

How it works

The Maintenance Enforcement Program (MEP) collects court-ordered child support, spousal and partner support, and enforces as needed.

Potential Canada Post service disruption

Given the risk of an interruption to postal services, if you communicate with MEP or send payments by mail, please discuss alternate methods of communication with our staff. MEP will provide further information about plans in place in the event of a postal strike as more information becomes available from Canada Post.

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Accessing your account

On June 19, 2016, changes were made to improve the security of account information. If you did not speak with MEP staff after June 20, 2016 to obtain your new PIN, please call the MEP Issue Line at 780-644-3756 during business hours and ask for a new PIN (to access the MEP Info Line) and registration ID number (to access MEP Accounts Online).

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Section 7 expenses

MEP has changed how it enforces some types of section 7 expenses. The change doesn’t affect you if your court order or agreement sets an amount for expenses, or specifies what expenses are payable. MEP will no longer enforce percentage or proportionate share of expenses unless the type of expense is clearly stated in the court order or agreement, or the parties agree on the expenses to be shared.

Learn more about the changes

What's important to know

  • payors can choose the frequency of payment to ensure payments are made by the court-ordered due dates when completing the Authorized Bank Withdrawal form or the Debtor Voluntary Pay Deduction form
  • either the payor or recipient of support can register for MEP (if you live outside of Alberta, register with the enforcement program in your jurisdiction or call us for more information) 
  • MEP can only enforce a Maintenance Order, or a Maintenance Agreement that's filed with the court
  • MEP does not provide legal representation or advice to clients
  • to change the amount payable, contact a lawyer or Family Law Information Centres for help on how to file a court application yourself: Referrals to Resources
  • to keep child support levels in line with income, consider the Child Support Recalculation Program to adjust your court order on an ongoing basis. Recalculations are timed around the anniversary date of your court order, based on your most recent tax return

Recipient of support

The recipient of support – or creditor – is the person who receives child, spousal or partner support payments. As the recipient of support, you must do all of these:

  • get a court order
  • send us any information that can help us get payments from the payor of support
  • respond to any changes in the court order that the payor of support applies for
  • inform us of any changes to your name, address, phone number or banking information that affects direct deposit
  • inform us of any changes in the child’s status (eg, residence, education)
  • inform us of any payments you receive directly from the payor of support

Payor of support

The payor of support – or debtor – is the person who pays child, spousal or partner support. As the payor of support, you must do all of these:

  • make all payments to MEP on time according to the court order
  • inform us of any anticipated payment problems such as late payments
  • inform us of any changes to your address, phone number, employment or banking information
  • inform us of any changes in the child’s status (eg, residence, education)

More on this topic

MEP 2013 Client Survey Results Download Adobe Acrobat Reader

MEP forms

MEP information sheets

MEP Lawyers and Self-Represented Litigants Guide

Privacy breach notice

Glossary

Maintenance Enforcement Act

Maintenance Enforcement Regulation

Family Law Act

Income and Employment Supports Act

Interjurisdictional Support Orders (ISO) Act



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