Contact MEP

Contact the Maintenance Enforcement Program (MEP) if you have questions or concerns.

What's important to know

  • to get your PIN for the first time, if you've forgotten your PIN, or to change your PIN, call the Client Services Centre (780-422-5555)
  •  to access your file through MEP Accounts Online for the first time, call the Client Services Centre (780-422-5555) to get your one-time registration ID number (RIN)
  • have your 7-digit MEP file number and personal identification number (PIN) ready. General MEP information is available without a MEP file number and PIN
  • make only one inquiry per issue. Multiple inquiries on the same issue will only delay our response
  •  MEP strives to respond to all inquiries within 30 calendar days
  • learn how MEP strives to preserve a positive service environment

If you're a registered client with MEP, log in to email us:

Account login

How to register