Contact MEP

Contact the Maintenance Enforcement Program (MEP) if you have questions or concerns.

Service interruption

Due to facility service needs, MEP’s phone lines and Automated Telephone Services will not be available from 5:30 p.m. Friday March 31, 2017, to 8:15 a.m. Monday April 3, 2017 .  We apologize for any inconvenience this may cause you.  

What's important to know

  • to get your PIN for the first time, if you've forgotten your PIN, or to change your PIN, call the Client Services Centre (780-422-5555)
  •  to access your file through MEP Accounts Online for the first time, call the Client Services Centre (780-422-5555) to get your one-time registration ID number (RIN)
  • have your 7-digit MEP file number and personal identification number (PIN) ready. General MEP information is available without a MEP file number and PIN
  • make only one inquiry per issue. Multiple inquiries on the same issue will only delay our response
  •  MEP strives to respond to all inquiries within 30 calendar days
  • learn how MEP strives to preserve a positive service environment


If you're a registered client with MEP, log in to email us:

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