First-time account access

Obtain a new PIN and registration ID number to access your Maintenance Enforcement Program (MEP) account information.

Contact the MEP Client Services Centre

Have your 7-digit MEP file number ready to obtain a new:

  • one-time registration ID number (RIN) for MEP Accounts Online
  • PIN for the 24-hour MEP Info Line

MEP Client Services Centre

 780-422-5555
 310-0000 (toll-free in Alberta)
 8-11 am, 12-4 pm
Open Mon, Tue, Thu, Fri, closed Wed mornings and statutory holidays

With your:

  • RIN – you can use MEP Accounts Online for the first time and to set up your new password
  • PIN you can use the 24-hour MEP Info Line

Do not share your PIN or password with anyone.

Features of MEP Accounts Online and MEP Info Line - 226 KB Download Adobe Acrobat Reader

Accessing MEP Accounts Online for the first time

Step-by-Step User Guide - 708 KB Download Adobe Acrobat Reader

Step 1. “Account login” button

Click the “Account login” button at the top of the right menu.

After you do this: the MEP Accounts Online Login screen appears.

Step 2. MEP Accounts Online Login screen

Click on “Logging in for the first time.”

After you do this: the Register New User screen appears.

Step 3. Register New User screen

 

  1. Enter your:
    • registration identification number
    • email address
    • unique password
    • 5 password recovery questions
  2. Click the “Save” button.

After you do this: the MEP Accounts Online Login screen appears.

Step 4. MEP Accounts Online Login screen

  1. Enter your:
    • email address
    • unique password
  2. Click the “Login” button.

After you do this: your MEP file appears in the Update Personal Information screen.



In this service

icon-phone 780-422-5555
icon-phone 310-0000 (toll-free in Alberta)
icon-clock 8-11 am, 12-4 pm
Open Mon, Tue, Thu, Fri
- closed Wed mornings and statutory holidays