Government of Alberta Dispute Resolution Network

The Dispute Resolution Network (DRN) was formed by Alberta government employees in 1996 following a very successful conflict resolution conference, Interaction ‘96, sponsored by the Conflict Resolution Network Canada. DRN members include Government of Alberta employees from a broad cross section of departments and agencies.

Members advance the understanding and use of dispute resolution alternatives and collaborative, consensus-based decision making processes. They increase awareness of existing programs and resources inside and outside government.

Read the Terms of Reference.

Dispute Resolution Network programs

  • Agriculture Operations Practice Act Nuisance Complaints
    Agriculture and Rural Development
    The Practice Review Committee may use mediation to achieve resolution for nuisance complaints directed to the Minister under the Nuisance of the Agricultural Operations Practices Act if both parties are agreeable 310-FARM (3276).

  • Alberta Environmental Appeals Board
    Environment and Parks

    An independent Board that gives Albertans on opportunity to appeal certain decisions made by Alberta Environment and Parks under the Environmental Protection and Enhancement Act, the Water Act and the Climate Change and Emissions Management Act.

    The Board places a high value on its mediation program and encourages participants to use mediation as the primary way to resolve matters that come before the Board. 

    For more information, contact us at 780-427-6207.

    Mediation Video: "More Ice Time"

    The Board and Alberta Municipal Affairs and Housing collaborated to create this short video to provide an introduction to mediation. The video uses a fictional hockey/figure skating dispute as an example of how the mediation process would work in developing a resolution. Although every mediation is different, this video provides a basic understanding about the process and goals of mediation.

    More Ice Time - Part 1 Video icon 
    More Ice Time - Part 2 Video icon


  • Dispute Resolution Process for Recreational Access to Agricultural Lease Land
    Sustainable Resource Development
    For recreational users and leaseholders of agricultural public lands to solve disputes over recreational access 1-866-279-0023 (toll free).

  • Farmers’ Advocate
    Agriculture and Rural Development
    Assists farmers and ranchers in negotiating and mediating disputes related to such things as seismic activity, surface rights, mineral leasing, trespassing, farm machinery, confined feeding operations and nuisance complaints 310-FARM (3276).

  • Labour Tribunals
    Employment and Immigration
    Unions and employers negotiate collective agreements which set out the terms and conditions of employment. Sometimes, the parties cannot reach an agreement.

  • Mediation Services
    Employment and Immigration
    Assists labour and management to resolve disputes in collective bargaining negotiations 780-427-8301.

  • Municipal Dispute Resolution Initiative
    Municipal Affairs
    Offers a range of programs and services assisting municipalities in dealing with conflicts effectively through conflict assessments, assisted facilitation, mediation, training and dispute resolution system design to enhance relationships with their municipal neighbours and stakeholders 780-427-2225.

  • Residential Tenancy Dispute Resolution Service
    Service Alberta
    Designed so that landlords and tenants can resolve disputes more quickly, with less formality and at a lower cost 780-644-3000.

  • Resolution and Court Administration Services

    Justice and Solicitor General
    • Brief Conflict Intervention
      Meet with a Brief Conflict Intervention specialist to better understand your child's needs during a separation or divorce and resolve parenting disputes.
    • Children's Services Mediation Program
      Meet with a mediator to resolve family disputes involving a child or youth.
    • Civil Claims Mediation
      Let mediators help you and the other party negotiate a resolution to your dispute instead of going to trial.
    • Family Mediation Program
      Meet with a mediator to resolve family-related issues, reach an agreement that focuses on your child and avoid going to court.
    • Resolving child support disputes
      Meet with a Child Support Resolution or Dispute Resolution Officer to reach a child support agreement for the welfare of your child.

  • Restorative Justice
    Justice and Solicitor General
    Requires the involvement of the victim, the offender and community in a voluntary process that involves dialogue and reconciliation 780-427-3457.

  • Energy Resources Conservation Board (ERCB) 
    The ERCB's Appropriate Dispute Resolution (ADR) program is an important factor in how the ERCB fulfills its commitment to regulate Alberta's energy resources in the public interest. Through ADR, Albertans and energy companies find unique solutions to balance different interests. Through the ADR process, industry and landowners are able to successfully negotiate concerns about most proposed energy related activities. 

  • Surface Rights and Land Compensation Board
    Pre-Hearing Dispute Resolution Conference.

  • Surface Rights and Land Compensation Board
    Mediation Program.

To be connected toll-free in Alberta to any Alberta government office, dial 310-0000 followed by the area code and phone number of the office you wish to reach.

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