Government of Alberta Dispute Resolution Network

The Dispute Resolution Network (DRN) was formed by Alberta government employees in 1996 following a very successful conflict resolution conference, Interaction ‘96, sponsored by the Conflict Resolution Network Canada. DRN members include Government of Alberta employees from a broad cross section of departments and agencies.

Members advance the understanding and use of dispute resolution alternatives and collaborative, consensus-based decision making processes. They increase awareness of existing programs and resources inside and outside government.

Read the Terms of Reference.

Dispute Resolution Network programs

  • Agriculture Operations Practice Act Nuisance Complaints
    Agriculture and Rural Development
    The Practice Review Committee may use mediation to achieve resolution for nuisance complaints directed to the Minister under the Nuisance of the Agricultural Operations Practices Act if both parties are agreeable 310-FARM (3276).

  • Alberta Environmental Appeals Board
    Environment and Parks

    An independent Board that gives Albertans on opportunity to appeal certain decisions made by Alberta Environment and Parks under the Environmental Protection and Enhancement Act, the Water Act and the Climate Change and Emissions Management Act.

    The Board places a high value on its mediation program and encourages participants to use mediation as the primary way to resolve matters that come before the Board. 

    For more information, contact us at 780-427-6207.

    Mediation Video: "More Ice Time"

    The Board and Alberta Municipal Affairs and Housing collaborated to create this short video to provide an introduction to mediation. The video uses a fictional hockey/figure skating dispute as an example of how the mediation process would work in developing a resolution. Although every mediation is different, this video provides a basic understanding about the process and goals of mediation.

    More Ice Time - Part 1 Video icon 
    More Ice Time - Part 2 Video icon

  • Brief Conflict Interervention
    Alberta Justice and Solicitor General
    Brief Conflict Intervention (BCI) is a service for parties who are not able to resolve a parenting dispute. A solution-focused intervention is provided by a specialized clinician. Brief Conflict Intervention may be ordered  by the court. Referrals can also be made by lawyers, mediators, family professionals, or parties themselves. Both parties must agree to participate in the intervention and are required to attempt mediation prior to accessing this service.

  • Child Protection and Intervention Mediation
    Alberta Justice and Solicitor General
    When a child or youth is assessed to be in need of intervention by a caseworker from Human Services, difficult decisions are made with which the child, youth, guardians and/or other with a significant connection to the child may disagree. Through the Child, Youth and Family Enhancement Act, mediation is an option to resolve these disputes. Edmonton 780-427-8329 Calgary 403-297-6981 Elsewhere in Alberta 403-340-7187

  • Civil Claims Mediation
    Alberta Justice and Solicitor General 
    Uses non-evaluative mediation to assist parties to reach a negotiated settlement instead of going to trial. Applicable to civil claims filed in Provincial Civil. There is no charge to the parties for this service.
    Edmonton: 780-415-2701 Calgary: 403-297-5536 Grande Prairie: 780-833-4202
    Lethbridge: 403-388-3102 Medicine Hat: 403-529-8716 Red Deer: 403-755-1437.

  • Dispute Resolution Process for Recreational Access to Agricultural Lease Land
    Sustainable Resource Development
    For recreational users and leaseholders of agricultural public lands to solve disputes over recreational access 1-866-279-0023 (toll free).

  • Dispute Resolution Officer / Child Support Resolution Officer Programs
    Alberta Justice and Solicitor General
    The Dispute Resolution Officer (DRO) program is offered in Calgary, and the Child Support Resolution Officer (CSRO) program is offered in Edmonton. Both programs allow parties who want to apply for or change their child support to meet together with a senior family lawyer. The lawyer will discuss the matter with the parties, assess the state of their financial disclosure, describe the requirements of the Child Support Guidelines and help parties resolve their dispute using interest-based mediation skills.

  • Family Mediation Program
    Alberta Justice and Solicitor General

    A an interest-based process that provides parents with an opportunity to meet jointly with a mediator to discuss family issues including parenting time, communication,child support and division of minor property matters. Participants must meet financial eligibility criteria to qualify for this program. There is no charge to parties who qualify for this service. Edmonton 780-427-8329 Calgary 403-297-6981 Elsewhere in Alberta 403-340-7187.

  • Farmers’ Advocate
    Agriculture and Rural Development
    Assists farmers and ranchers in negotiating and mediating disputes related to such things as seismic activity, surface rights, mineral leasing, trespassing, farm machinery, confined feeding operations and nuisance complaints 310-FARM (3276).

  • Labour Tribunals
    Employment and Immigration
    Unions and employers negotiate collective agreements which set out the terms and conditions of employment. Sometimes, the parties cannot reach an agreement.

  • Mediation Services
    Employment and Immigration
    Assists labour and management to resolve disputes in collective bargaining negotiations 780-427-8301.

  • Municipal Dispute Resolution Initiative
    Municipal Affairs
    Offers a range of programs and services assisting municipalities in dealing with conflicts effectively through conflict assessments, assisted facilitation, mediation, training and dispute resolution system design to enhance relationships with their municipal neighbours and stakeholders 780-427-2225.

  • Residential Tenancy Dispute Resolution Service
    Service Alberta
    Designed so that landlords and tenants can resolve disputes more quickly, with less formality and at a lower cost 780-644-3000.

  • Restorative Justice
    Justice and Solicitor General
    Requires the involvement of the victim, the offender and community in a voluntary process that involves dialogue and reconciliation 780-427-3457.

  • Energy Resources Conservation Board (ERCB) 
    The ERCB's Appropriate Dispute Resolution (ADR) program is an important factor in how the ERCB fulfills its commitment to regulate Alberta's energy resources in the public interest. Through ADR, Albertans and energy companies find unique solutions to balance different interests. Through the ADR process, industry and landowners are able to successfully negotiate concerns about most proposed energy related activities. 

  • Surface Rights and Land Compensation Board
    Pre-Hearing Dispute Resolution Conference.

  • Surface Rights and Land Compensation Board
    Mediation Program.

To be connected toll-free in Alberta to any Alberta government office, dial 310-0000 followed by the area code and phone number of the office you wish to reach.