What do mediators do?

The mediator’s role is to guide the parties through a very effective problem solving process to resolve the issues between them. The mediator’s role also includes:

  • Creating a comfortable environment for the discussion;
  • Helping the parties to define exactly what they are disputing;
  • Making sure the discussion stays on track;
  • Assisting the parties to identify and communicate their priorities and concerns; and
  • Supporting the parties in reaching an agreement.

Mediators do not take sides, make decisions or suggest solutions. The parties create and agree to their own solution. Nothing is imposed by the mediator.

Mediators are trained and experienced in dispute resolution. They are neutral facilitators who help the parties explore the problem, and find new options to resolve the dispute. The mediator does not judge who is right or wrong and does not give legal advice.