RIO - Recalculation Info Online (RIO) - Login
Welcome to RIO, where registered Child Support Recalculation Program (RP) clients can receive automated file information. RP clients can:
- Update their contact information
- View and print their file information
- Send documents to RP
- Request a call from RP
Login to RIO
RIO Service interruption
RIO will not be available all day Sunday on October 21, 2018. We apologize for any inconvenience this may cause you.
Regular system maintenance
System maintenance for RIO occurs every Sunday morning. If you are unable to access the system, try again later. We apologize for any inconvenience.
To learn more about RIO's features view: Recalculation Info Online - Information Sheet.
Are you accessing RIO for the first time? You need to speak personally to staff to obtain your personal registration identification number. Please have your RP file number ready. Telephone: 780-401-1111 (toll-free: 310-0000).
Then go to RIO’s log in screen and click “Logging in for the first time”. You will be asked to enter your registration identification number and email address and to create a unique password. You will also need to select and answer five personal questions. These questions will be used to verify your identity if you forget your password in the future. Never share your password or answers to the password re-set questions.
It is important that users remember the email address they use to create their online account. This email address cannot be re-set automatically by RIO. If you forget your email address, you will not be able to access RIO without speaking to RP staff for assistance. Telephone: 780-401-1111 (toll-free: 310-0000).
Although RIO is available seven days a week, there will be brief periods when clients are not able to log in due to maintenance activities (e.g. between approximately 8:00 and 8:40 p.m. and early Sunday mornings).
How to register with RP
Always protect your RIO password, email address and your password re-set questions and answers! Do not share this information with anyone else. If you suspect someone else knows this information and could get into your RIO account without your permission, please contact us immediately. RP staff can temporarily disable your RIO access to prevent unauthorized use and assist you in having your password changed.