Contact the Child Support Recalculation Program
You can contact RP at:
Child Support Recalculation Program
Family Support Order Services (FSOS)
8th Floor, 10365 97 Street
Edmonton AB T5J 3W7 (mail & deliveries only)
Telephone: 780-401-1111 (toll-free: 310-0000)
RP staff are available by phone during these hours (except government holidays):
1:00 - 4:15 p.m.
Winter holiday office closure
The Child Support Recalculation Program will be closed from and including December 22, 2018 to and including January 1, 2019. It will reopen on January 2, 2019.
To avoid processing delays
- if you are a current client and your income information is due to us in December or January, please send your information to us in early December. We recommend using Recalculation Info Online (RIO) to submit your income information, rather than using fax or mail. If you have not yet accessed RIO, you will require an initial Registration Identification Number (RIN) from our staff before entering the site. Call us to obtain your RIN as soon as possible.
- if you wish to become a program client, send us your program registration request as soon as possible. Recalculations are timed so the new child support amount becomes effective on the anniversary date of your court order. Your registration request must be received by us at least four months before this anniversary date. Keep in mind that we will not be available to receive requests from December 22, 2018 to January 1, 2019.
RP is not able to see clients in person and does not have a reception area. A mail slot is available for deliveries at the address above.