Contact MEP

What's important to know

  • when you contact the Maintenance Enforcement Program (MEP), have your 7-digit MEP file number and personal identification number (PIN) ready
  • make only ONE inquiry per issue – whether by MEP Accounts Online, telephone, email, letter or fax. Multiple inquiries on the same issue will only delay our response.
  • MEP strives to respond to all inquiries within 30 calendar days. This timeframe reflects the thousands of daily inquiries we receive, the over 45,000 open files we handle consistently, and the well-researched responses we provide.
  • to get your PIN for the first time, or if you’ve forgotten your PIN, call the Client Services Centre
  • to change your PIN – to reduce the risk of identity theft or to prevent a third party who was previously acting on your behalf from accessing your file – call the Client Services Centre

Online
MEP Accounts Online

To view information about your file status or to update your file info:

Account login

Due to daily system updates, you may not be able to log in between 7 pm and 8 pm.

Use the email function in MEP Accounts Online to send messages to MEP.


Telephone
MEP Info Line

icon-clock 24-hour

To hear recorded information about MEP or your file status, or to update your file info, call:

icon-phone 780-422-5555
icon-phone 310-0000 (toll-free in Alberta)

Note: General MEP information is available without a MEP file number and PIN.

Client Services Centre

icon-clock 8-11 am, 12-4 pm (open Mon, Tues, Thur, Fri – closed Wed mornings and statutory holidays)

To ask a MEP Service Agent questions about your file, call:

icon-phone 780-422-5555
icon-phone 310-0000 (toll-free in Alberta)

If you KNOW your file number and PIN

  1. when prompted, say ‘file information’ or press ‘88’
  2. log in with your file number and PIN
  3. say ‘agent’ or press ‘0’ at any time to be transferred to an agent

If you DO NOT KNOW your file number and PIN

  1. when prompted, say ‘file information’ or press ‘88’
  2. when asked for your file number, say ‘I don’t know’ or press ‘0’ followed by another ‘0’ to be transferred to an agent

MEP Tip Line

icon-clock 24-hour

Paying child, spousal and partner support is a responsibility, not an option. To give anonymous information about a defaulting payor (debtor) and help us collect overdue payments, call:

icon-phone 780-401-8477
icon-phone 310-0000 (toll-free in Alberta)

View profiles and photos of MEP-registered debtors


General inquiries

If you’re not a MEP client and have a question about our program:

icon-envelope Email

 MEP clients: Use the email function in MEP Accounts Online.


Mail

Maintenance Enforcement Program
7th Floor John E. Brownlee Building
10365 - 97 Street
Edmonton, AB T5J 3W7

Google Maps - MEP

Sign your letter and include your 7-digit MEP file number.


Fax

780-401-7575

Sign your fax and include your 7-digit MEP file number.


To give a compliment

  • speak to the MEP service agent who helped you or speak to that agent’s supervisor
  • mail or fax it to the MEP office, or
  • send it through MEP Accounts Online

For a written compliment, include the name of the agent who helped you.

To file a complaint

First speak to the MEP service agent you’ve been working with or speak to that agent’s supervisor.

If speaking with a staff member's supervisor doesn't resolve the issue, mail or fax your complaint to the MEP office:

  • on the envelope, put ‘Complaints Review Process' above the MEP address
  • on the letter or fax cover sheet, put ‘Complaints Review Process’ in the subject line
  • provide detailed information about your complaint or concern, including the incident date and name of the staff member(s)
  • include your first and last name, and your MEP file number

A complaint addressed directly to the 'Complaints Review Process' may be sent back to the original MEP service agent and their supervisor for resolution.

Don’t email your complaint to MEP; it’s an unsecured means of communication that may compromise your personal information.