Contact MEP

Important notice

As of February 1, 2015, MEP's text chat feature will no longer be available. The best way for clients with a MEP file to contact us is by using the email feature in MEP Accounts Online, or by calling us at 780-422-5555 or 310-0000 (toll free in Alberta).

What's important to know

  • have your 7-digit MEP file number and personal identification number (PIN) ready. General MEP information is available without a MEP file number and PIN
  • to get your PIN for the first time, if you've forgotten your PIN, or to change your PIN, call the client Services Centre (780-422-5555)
  • make only one inquiry per issue. Multiple inquiries on the same issue will only delay our response
  •  MEP strives to respond to all inquiries within 30 calendar days

If you're a registered client with MEP, log in to email us:

Account login

How to register




    24-hour MEP Tip Line

    General inquiries