Contact MEP

Contact the Maintenance Enforcement Program (MEP) if you have questions or concerns.

Calgary office closure

MEP will no longer offer services to clients at the Calgary MEP office as of Thursday, April 30, 2015. All Calgary files will be transferred to Edmonton.

If you make your payments in person through the Calgary office, you will need to make alternate arrangements for payment as soon as possible to avoid any delays, which could result in penalties for late payment.

Payments to MEP can be made in person at your bank, through on-line or telephone banking, automated bank withdrawal, or by mailing cheques or money orders to the Edmonton MEP office. For more information about payment methods, please see the Making Payments information sheet (PDF), or contact the Client Service Centre at 310-0000 (toll-free in Alberta) or 780-422-5555.

What's important to know

  • have your 7-digit MEP file number and personal identification number (PIN) ready. General MEP information is available without a MEP file number and PIN
  • to get your PIN for the first time, if you've forgotten your PIN, or to change your PIN, call the client Services Centre (780-422-5555)
  • make only one inquiry per issue. Multiple inquiries on the same issue will only delay our response
  •  MEP strives to respond to all inquiries within 30 calendar days

If you're a registered client with MEP, log in to email us:

Account login

How to register




    24-hour MEP Tip Line

    General inquiries