The Maintenance Enforcement Program (MEP) processes a high volume of telephone calls and mail daily. By following these simple rules, you can help us serve you more promptly.
When contacting MEP we request that you send in only one letter or message. Multiple correspondence regarding the same issue will only result in delays in responding to you and will negatively affect service to all MEP clients.
MEP Accounts Online and the MEP Info Line
The easiest way to keep informed and provide us with information about your MEP file is to use the MEP Accounts Online or the MEP Info Line. Clients of MEP may access our Internet service, MEP Accounts Online; or our automated phone system, the MEP Info Line, for general and file specific information 24 hours a day, seven days a week. For privacy and protection, clients are assigned a confidential personal identification number (PIN) that will allow them to obtain personal account information from MEP Accounts Online and the MEP Info Line or leave messages regarding their file in a secure mailbox.
Some of the options available to clients through MEP Accounts Online and the MEP Info Line include the ability to:
- access the current status of your file
- view and print a statement of your file
- provide information for updating your address or file.
MEP Accounts Online
MEP Accounts Online can be accessed through this website: click on MEP Accounts Online in the left-hand menu.
Clients should have their seven digit MEP account number and PIN available.
MEP Infoline:
780-422-5555
(dial 310-0000 for toll-free access anywhere in Alberta).
Clients should have their seven digit MEP account number and PIN available.
Client Services Centre
Questions about your file can be handled quickly and efficiently by collection officers in our Client Services Centre. Calls are taken from 8:00 a.m. to 11:00 a.m. and noon to 4:00 p.m. Monday, Tuesday, Thursday and Friday and from noon to 4:00 p.m. on Wednesday. Dial 780-422-5555 in the Edmonton area (dial 310-0000 for toll-free access anywhere in Alberta). Please have your seven digit MEP file number ready.
If you wish to speak directly with a collection officer, and you know your MEP file number and PIN, when prompted say “file information” or press “88.” Once logged in with your file number and PIN, say “agent” or press “0” at any time to be transferred.
If you wish to speak directly with a collection officer and you do not know your MEP file number and PIN, when prompted say “file information” or press “88.” When asked for your file number say “I don’t know” or press “0” followed by “0” and you will be transferred to a collection officer.
Write us
If you choose instead to write or fax MEP, please ensure that you print your correct account number and name on all correspondence you send, and that you sign all letters. Letters received by fax or mail are sorted and prioritized. MEP attempts to initiate a response to all items within a maximum of 30 days; see MEP's service delivery targets.
MEP's address and fax number are:
MAINTENANCE ENFORCEMENT PROGRAM
7th Flr. J.E. Brownlee Building
10365 - 97 Street
Edmonton, AB
T5J 3W7
FAX 780-401-7575
You may also send general inquiries to MEP by e-mail at albertamep@gov.ab.ca. If you have a specific file inquiry, please ensure that your Personal Identification Number (PIN) is included. In order to protect the confidentiality of your personal information, we are not able to provide you with specific file information and are unable to verify a file and/or a PIN number on the web. MEP's service delivery targets also apply to e-mails.
Give information about a debtor
To give anonymous information about a debtor call 780-401-TIPS (8477). For toll-free access in Alberta dial 310-0000.
Problems with the website
To report problems with this website, contact the Alberta Justice Web Team.
See also:
Info Sheet - If You Have a Compliment or Complaint
